Communication Best Practices
Slack
Primary usage:
- General questions or discussion topics.
- Informal communication of an issue prior to or after Jira submission (e.g. asking about known issues, reporting failures or errors, or confirming service functionality).
Notes:
- Some teams including Harmony may have dedicated office hours to streamline support outside of slack communication.
- First consider posting general questions or discussion topics in applicable service channels to ensure broad audience/awareness, as opposed to private slack or email.
- Slack is not to be used solely for bug or error reporting! Ensure follow-up ticket(s) have been entered in Jira.
Primary usage:
- Generally more targeted, detailed, less urgent topics.
- Can also be used for feedback, questions, or feature requests.
Jira
Primary usage:
- Bug reporting
- Feature requests
GitHub
Primary usage:
- Issue submission
- Pull requests
- Publication of service versions
Notes:
- Most cloud services teams have no direct connection between their GitHub repos and Jira projects. For those teams, ensure that Issues are manually recreated in Jira.